Capacity Management

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The primary purpose of the Capacity Management is to provide a focal point and IT management responsibility for all capacity and performance related activities in respect of both resources and services.
The goal of Capacity Management process is to ensure that there are sufficient IT resources to satisfy the current and future needs of AlBabtain Group’s business. This is done as a delicate balance between: Supply versus Demand and Cost versus Resources.
The Capacity Management track ensures that cost-justifiable IT capacity in all areas of IT always exist and is matched to the current and future agreed needs of Al Babtain Group’s business in a timely manner.
Act as an expert and advisor on all capacity and performance issues and needs also seek to proactively manage capacity.

To ensure that the appropriate systems, processes and controls for managing AlBabtain Group’s business requirements are in place and have sufficient capacity to support the achievements of outcomes while limiting the risk of stakeholders.

Capacity management ensures that the Information Technology processing and storage capacity is adequate to the evolving requirements of AlBabtain Group as a whole in a timely and cost justifiable manner:
1. Assures that the IT resources are planned and scheduled to match the current and future needs of AlBabtain Group’s business.
2. Provision of a Capacity Pan that outlines the IT resources, funding and cost justification needed to support the business.
3. Conduct activities to ensure that the required service levels are maintained.
4. Ensures that regular monitoring is being performed on those components that have been identified as critical to the provision of services as defined in SLA’s.
5. Perform regular evaluation of the capacity from the perspective of its general health for service provision.
6. Produce regular reports on the findings and distribute the reports to the Service Level management and to the managers of the various infrastructure components.
7. Establish tolerance levels for each of the components. Document the agreed upon tolerances so that appropriate responses can also be defined.

Monitor Demand: Ensure that the capacity of the IT infrastructure matches the evolving demands of the business in the most cost-effective and timely manner.
Analyze: Process input from performance management, resource management, workload management, demand management and application sizing, in order to understand the demands currently being made for IT resources and producing forecasts for future requirements.
Monitor Performance: Identify and respond to variations in performance, ensuring the most efficient resource usage while meeting SAL’s.
Forecast: Produce an annual Capacity Plan enabling IT to continue to provide services of the quality defined SLA’s. this activity includes recommendation and acquisition of resources, testing and delivery.

P.S. The mentioned “RACI chart “procedures are built on standard practice and can be changed upon business and technology environment. And/or IT new frameworks, new roles & responsibilities across IT resources and business owners demand.

This document is intended for the internal use of AlBabtain Group and its subsidiaries only. Unauthorized usage or possession of this document in any form is strictly prohibited. The recipient should ensure that this document is not de-constructed, reproduced or circulated without prior approval from the document owner.

R	The person(s) who is/are RESPONSIBLE for the process
A	The person(s) who is/are ACCOUNTABLE about the process
C	The person(s) who is/are CONSULTED in the process
I	The person(s) who is/are INFORMED about the process

Roles	Job Title/ Role Name
Role “1”	Application Analyst / Technical Analyst
Role ”2”	Capacity Manager/Service Owner

Procedure	Role “1”	Role “2”
Capacity Management
Business Capacity Management		A/R
Service Capacity Management		A/R
Component Capacity Management	R	A/R
Capacity Management Reporting	R	A/R

Company	AlBabtain Group	Version	1.0
Department	Group IT Department	Status	Final
Description	Capacity Management Policies & Procedures	Updated	10052017
Document Ref.	GITD_ITP_P008